Open Employment Position

We are hiring a Senior Member Service Representative.

Job Type: Full-time
Expected Hours: 40 per week
Schedule:  Monday to Friday
Work Location: In person in Greensburg, PA 15601

How to Apply: Forward resume and salary requirement to: fechoice@fechoice.com

Job Summary:
You will be responsible for providing excellent customer service and assisting members with financial products and services such as savings, checking, loans, credit cards, and Individual Retirement Accounts. This is a great opportunity for someone with a passion for assisting members to achieve financial security.

Responsibilities (include, but not limited to):
- Assist members with account inquiries, transactions, and problem resolution
- Process member loans, including home equity, vehicle, and personal
- Promote and cross-sell products and services to meet member needs
- Discuss Individual Retirement Accounts with members and process related transactions
- Back-office processing of financial activity and reports
- Perform basic math calculations to accurately handle cash transactions
- Maintain knowledge of credit union policies, procedures, and regulations
- Provide exceptional customer service in all interactions

Experience:
- Previous experience in loan processing, customer service and cash handling roles required
- Knowledge of financial services and products is a plus
- Familiarity with basic math concepts and ability to perform debits and credits accurately

Experience level:  3 years

Education:  High school or equivalent

Skills:
- Excellent communication and interpersonal skills
- Ability to work well in a team environment
- Attention to detail and accuracy in handling financial transactions
- Proficient computer skills for data entry and navigating banking systems

Benefits:

  • 401(k)   

  • Bereavement leave

  • Credit union membership

  • Dental insurance

  • Disability insurance

  • Employee assistance program

  • Health insurance

  • Life insurance

  • Paid sick time

  • Paid time off

  • Prescription drug insurance

  • Retirement plan

  • Vision Insurance